Starboard Isonic Speed Slalom Carbon Reflex Sandwich

Warranty Coverage Starboard warrants its products against manufacturing defects for the periods specified below. Composite (Hard) Boards: 1 year from the date of purchase. Inflatable Boards: Standard Warranty: Two years from the original purchase date. Extended Leakage Warranty: Five years from the original purchase date, covering leakage-related defects.
 This applies to boards produced from 2024 onwards, with registration required within three months of purchase. Register Your Inflatable Board →. Paddles, Fins, Bags, Accessories, and Rigs: 1 year from the date of purchase. This warranty applies to the original purchaser and requires proof of purchase from an authorized Starboard dealer. Filing a Warranty Claim To file a warranty claim, please provide the following information to your original dealer or distributor: Proof of Purchase: Original invoice or receipt. Product Details: Product name and serial number (from your invoice). Issue Description: A clear explanation of the issue, including when and how it occurred, as well as the conditions at the time. Photos: Include clear photos showing: The entire product The serial number Close-ups of the defect or damage Please retain your purchase invoice, as it is required for all warranty claims.
 Warranty Claim Process To facilitate prompt processing (within 3–5 business days), please provide all required information. Claims submitted with incomplete details may result in delays.
 Claim Submission The claim submission process depends on your purchase source: Purchased from an Authorized Dealer/ Distributor: Please submit your claim through the dealer or distributor where you purchased the product. They will then submit it to Starboard via our B2B warranty system: B2B Warranty Portal → Purchased Directly from Starboard: If you purchased your product directly from us (e.g., through our website), please submit your claim through our B2C portal: B2C Warranty Portal → Starboard’s Responsibility Starboard’s liability under this warranty is limited to the repair, replacement, or refund of products found to have manufacturing defects. If the replacement product also has a manufacturing defect, Starboard will provide one additional replacement only. Starboard is not responsible for any indirect losses, damages, or costs arising from the use of the product.
 What is Not Covered This warranty does not cover: Impact with materials or objects (including ramps and sliders). Collisions, abuse, misuse, or accidental damage. Breakage or defects resulting from prior damage. Damage occurring during transport, loading, unloading, dropping, or handling out of water. Heel dents. Use of the product for non-recreational purposes. Improper storage or handling. Exposure to temperatures above 70°C or below 0°C. Natural events like floods, earthquakes, or fires. Alterations or modifications (including using larger fins than specified). Unauthorized repairs. Use of the product after a claim has been reported. Damage from flat landings. Improper mounting or adjustment of bindings or footstraps. Any damage not due to manufacturing defects in material or workmanship. Storing the product in closed, damp conditions (e.g., wet board bags). Impact with the seafloor. Warranty Support For warranty support or further information, please contact your original dealer or email us at warranty@star-board.com.