Thank you for being a Naish customer. We understand that having issues with your gear can be frustrating and inconvenient. We will respond to you as quickly as possible and will do our best to get you taken care of in a fair and timely manner. Over the years we have streamlined our warranty process, though due to volume it may take us up to 7 days to respond. POLICY Naish offers warranty to the original purchaser on products purchased through authorized Naish dealers. 1-year warranty on all complete products (kites, wings, sails, boards, foils, paddles, control bars) 90-day warranty on kite accessories, SUP accessories + spare parts 2-year warranty on all twintips The warranty period begins at point of purchase (receipt required) and covers all manufacturing defects. Manufacturing defects are determined at Naish's discretion. If a problem is deemed a valid warranty claim, Naish will decide whether to repair or replace the product. Proof of destruction may be required in order to proceed with the warranty. If you have further questions on how to file a claim or about your gear issue, give us a call at (509) 493-0043 and our customer service team will be more than happy to help. Naish International Importers: Please fill out the online form: https://www.naishdealers.com/importer-warranty/ If you need further information please contact warranty@naish.com In the forms, please include: Picture(s) of the damage/claim for warranty Picture of the serial number Picture or screenshot of the original receipt with date of purchase visible The more information (including pictures) you provide, the easier it will be for us to process your claim and get you back on the water. Thank you for being a part of the Naish ohana! Naish 2-Year Twintip Breakage Warranty Our 2-year twintip warranty offers protection against major defects in materials or workmanship, ensuring you can enjoy your kiteboarding adventures worry-free. We believe in the quality and craftsmanship of our boards, and our 2-year board warranty aims to provide peace of mind while ensuring your kiteboarding experiences are filled with enjoyment and excitement.